Idiso Contact Center

IdisoContactCenter

We have our own Contact Center with cutting-edge technology and a team of over 200 specialists in hotel sales, they possess a vast knowledge of the sector and undergo constant training, specialising in upselling. This means we can offer the highest level of service.

We are focused on adding value to your hotel. Therefore, our philosophy is to put all our sales force in your hands to better serve your customers.

Contact Center Services

24 hours/ 7 days a week/ 365 days a year

Agents specialised in converting calls into bookings

Private personalised line, strengthening your corporate image

English, Spanish, Portuguese, German, French, Italian and Russian

Call Me back. Geographic numbers in strategic markets

Contact Center Services

24 hours/ 7 days a week/ 365 days a year

Agents specialised in converting calls into bookings

Private personalised line, strengthening your corporate image

English, Spanish, Portuguese, German, French, Italian and Russian

Call Me back. Geographic numbers in strategic markets

The 4 pillars of our success

4 pilares Exito_ENG

Contact Center by the numbers

 

We champion innovation in order to provide the best service to our customers. We are the leading Contact Center in Spain.

1,800,000

Calls received

4,77/5

Customer satisfaction

98%

Calls handled

Servicios Outbound y Back Office

Tenemos la capacidad tecnológica para organizar y poner en marcha campañas de llamadas salientes, algunas de las realizadas son:

 

  • Business Travel: campaña de emisión para contactar con pequeñas y medianas empresas con el propósito de ofrecer programas de descuento
  • Campaña “Canceladas”: campañas de contacto con clientes directo para intentar recuperar reservas canceladas
  • Campaña de Comunicación: campañas de contacto con clientes para comunicación corporativa

  • Realizamos actividades relacionadas con tareas offline, como gestión de garantias y atención al cliente
  • Mecanización de gestión de reservas offline, gestión de peticiones vía e-mail
  • Realización de encuestas de satisfacción del cliente tras llamada
  • Gestión de interacciones call me back, Web Collaboration
  • Chat y gestión de Redes Sociales

7 reasons to choose the Idiso Contact Centre

A sophisticated, automated call distribution system

Variable costs: we aim for success with a Win-Win formula

Booking agents who are highly specialised in the hotel field

Better conversion rate through the direct sales channel. Security and trust in online purchasing. 24 x 7 Contact Centre team

Best tourism Contact Centre in Spain and Latinamerica. European recognition

Interactive centre with state of the art technology

Constant specific formations: upselling, emotion management, e-learning

We are equipped with the best technology

contact center_ENG
Tenemos-el-reconocimiento--Blanco

We have the technology, the people and the knowledge.

TMoreover, the Meliá Hotels International Contact Centre, managed by Idiso,

has received 13 awards, over the last 8 editions,

as the Spanish Tourism Contact Centre with the best technology.

Learn more about the Idiso Contact Center

Do you want to know more about Idiso Booking Engine? Contact us  >>