HUSA trusts its Call Center services to Idiso
HUSA Hotels and Idiso just signed an agreement under which the chain will use the call center services, hotel sales and hotel distribution services of Tradyso deal in a personalized way Ander the HUSA brand, with customer’s room requests.
HUSA Hotels and Idiso just signed an agreement under which the chain will use the call center services, hotel sales and hotel distribution services of Tradyso deal in a personalized way Ander the HUSA brand, with customer’s room requests for the more than 160 hotels through the 902 100 710 telephone line. The call center of Idiso won the 2008 Gold prize for the best Customer care service, distinguished by its professionalism, their specialization in hotel booking management, and their 24-hour, 365 days, multilingual service.
According to Fernando Sanchez-Crespo HUSA, Director of Commercial Services, "today, although the Internet world is growing by leaps and bounds, there are still many customers who prefer to contact by phone and the phone support the online channel. In this regard we are conscious of the importance of each and every one of the calls are made, and confirmation or cancellation of a reservation depends, much of the attention that they be provided to customers. So when we consider the services of an external call center, we wanted this to be the best, and the Tradyso has demonstrated not only with prizes, such as the one obtained last year, but with their day to day, and the experience has given him to work with many other hotel chains, which is best suited to the needs of tourism enterprises.
For Idiso General Director, Javier Silvestre, "We are very proud to incorporate as a customer a hotel chain as HUSA. We are convinced that the call center service will result in a substantial improvement in revenues and customer care. And it is in this area, in addition to advanced technology, other aspects are also critical, like the full-time availability of the call center, as many customers value the availability of the booking services and the personalized professional help in hotels and destinations that is given by our booking agents. This is only doable by highly trained personnel who knows the tourism world at a very high level, like our Agents, thanks to the years of constant training and their long experience.
The call center of Idiso: Gold Award for Best Customer Relationship Center 2008
In 2008 Tradyso, hotel sales system that manages the reservation center chains such as Sol Melia, Beatriz Hotels, Insignia Hotels, Dobleroom and Talonotel, among many other clients. Tradyso also won the Gold Award for Best Customer Relationship Center ( "Call Center of Gold "). This prestigious award, which is a benchmark in the industry by the objectivity of its analysis and the valuable information provided by the organizations, recognizes the quality of service that the call centers of large Spanish companies offer their customers.
The jury is made of IZO System (a leader in measuring and improving customer experience and the quality of the CRC), the Spanish Association of Experts in Customer Care (AEECCC) and IFAES (conference congresses and seminars organizing company).