Idiso & Innwise: Passionate about the FutureTechnology and Know How making us leaders in 360º hotel distribution solutions
Idiso and Innwise create the perfect symbiosis for hotel distribution of the future. We are always ahead of the game: we talk to today’s client but thinking of tomorrows needs.
At Idiso, as experts in hotel distribution technology, we connect your hotel with all the distribution channels, from a unique CRS to all the OTAs, AAVV, GDSs and meta search engines, boosting your bookings thanks to our contact centre and booking engine. Together with Innwise, specialists in hotel Marketing and Revenue Management, we complete the loop, providing 360º of business management. But always looking even further afield, thanks to our range of services and products, always focused on innovation.
New Idiso Booking Engine
The Idiso Booking Engine is the leading booking engine on the market and is under constant technological development. Its new design, optimised for all kind of devices, offers a daily availability calendar that displays alternatives when there is no availability, a monthly calendar and other flexible dates showing the price per stay. It also boasts a shopping cart to enable booking various types of hotels for different dates, board, rates and occupancy within the same booking process.
Idiso Booking Engine finds its perfect ally in the Innwise responsive web design that is adapted to all mobile devises, very visually appealing, with intuitive browsing, optimised for SEO positioning and that enables the user to search for information, therefore maximising conversion rates.
At Idiso we connect your hotel directly to the most prestigious travel agencies, bed banks, and tour operators of the hotel industry, such as Booking, Expedia, Corte Ingles, Marsol, HRS, Hotelbeds, GTA, TUI UK, NT Incoming, among others, allowing you to simultaneously update rates and availability from one single place, Idiso CRS.
We are Spain’s first provider with Tripadvisor, offering two different options for obtaining direct bookings through your booking engine, thanks to:
• TripConnect Instant Booking: Solution based on commission per reservation (cost per purchase).
• TripConnect CPC: Establishes a cost per click on the direct reservation button for the accommodation.
Idiso Contact Centre
Mobile and hotel contact centre: the perfect pairing. Bookings using Smartphones and tablets make up 21% of all bookings, therefore we must respond to the needs of mobile consumers without loosing sight of its original purpose: to receive phone calls (70% of mobile searches end up calling the hotel’s contact centre).
Therefore we can achieve the optimal response for booking conversion through the mobile channel thanks to the Idiso contact centre, with it’s own, cutting edge technology and a team of more than 170 employees specialised in hotel sales conversion, 24 hours a day in 7 languages. We also boast the CRC de Oro al Mejor Contact Center de Turismo (Golden CRC to the Best Contact Centre in the Tourist Sector) award.
Innwise 360º of Business Management
Innwise offers complete hotel commercialization management. From brand and product definition, to guest loyalty, passing through promotion and sales on the way. This is translated into planning, contracting, Revenue Management (including the complete mix of channels and the direct cannel) CRM and Online Reputation. The advantage of such a comprehensive solution is that it improves effectiveness and efficiency when selling the hotel product, as everything that takes place will have a common general vision and the achieved effect will be exponential.
In an environment where new products and solutions are released regularly, we help the hotel prioritise, selecting the best actions to carry out, and to choose the solutions that best adapt to their business plan.
Innwise Customer Intelligence
Client knowledge is essential to create a lasting competitive advantage. Therefore, at Innwise, in this strategic area we offer database management and analysis solutions, implementation of CRM solutions, multichannel communication, loyalty programmes, and advanced services for email marketing. The aim is to increase the client’s value for the hotel thanks to repetition, recommendation and the guest’s total expenditure.
Within the Customer Intelligence services, online reputation management is key. Today, guest comments and ratings are an essential part of the booking process, as a positive online reputation will translate into a substantial increase in hotel bookings.
We would like to share this and more news with you at FITUR 2015 (Pavilion 10, Stand 10D18A). We look forward to seeing you!